FAQ

1) Who is 604-TRASH-IT?

We are a locally-owned and operated junk removal company based in Richmond, BC; with a vision to create communities without garbage. We have been providing professional services to happy clients across the Lower Mainland for the past 13 years. We are happy to haul away any items you no longer need, and we do our best to recycle, repurpose, and reuse items. We love working with those who care about the environment - whether they are residents or businesses, and we believe in building solid partnerships to build stronger and greener communities. We are quick, clean, quiet, and on-time to make sure our clients are undisturbed and happy with the results!

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2) What do you take?

We take all kinds of stuff including furniture, green waste, paint, clothing, appliances, household items, electronics, recyclables, drywall, wood, metals, and deconstruction waste. We also take aggregrate materials such as soil, concrete, and mattresses - however, conditions apply.

3) What don’t you take?

Paint, commercial paint, chemicals, solvents, Asbestos, oils, oil drums/cans

4) What do you do with my junk?

We take your unwanted items to the appropriate facility. First, we recycle, then we donate to charities (such as our partner, Big Brother), and lastly, we take the rest to the transfer station, so you can feel great about doing the right thing; including giving back to the community and environment, and giving your stuff a second chance. See our philosophy to discover more of why we do what we do.

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5) How do you charge?

We charge by volume based on the amount your junk takes up in our truck. We offer competitive rates so you can spend less of your time shopping around for a deal. We give you an approximate quote based on your description when you book your appointment, and we confirm the quote when we arrive to your home. We provide transparent pricing upfront along with amazing service, so there will be no surprises when the invoice comes. Please see our rates for more information - or you are also welcome to call us at (604) 872-7448 for a free, no-obligation quote.

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6) How much will it cost to remove my junk?

We can easily provide you with a free quote over the phone or by email. Our regular rates start at $150, but you if you book online now, you'll get $10 OFF! Simply give us a call at (604) 872-7448, or email us at info@604-TRASH-IT.com for a free estimate today!

7) What do you offer that other junk removal services don’t?

We pride ourselves in offering excellent service. With our 4.9 star Google rating and A+ accreditation on BBB, our professional teams are trained to be quick, clean, and quiet so that we can keep you and your family free of any distractions and provide you with a peace of mind.

8) Why not just rent a bin?

The downside to renting bins is that you are forced to do all the work yourself. 604-TRASH-IT will provide all the labour, making sure everything is tidy once the job is complete.

9) What is your availability?

We operate from Monday to Saturday, from 8:00 am to 6:00 pm. However, we are happy to accommodate to your schedule if you require our service outside of our business hours. Just give us a call at (604) 872-7448 and we can book a time that best suits your preference.

10) How do I book an appointment?

We have an easy booking process that will save you time! Simply call us at (604) 872-7448, or book online now to find a time that fits your schedule. We arrive within a 30 minute window of your appointment.

11) How are appointments scheduled?

Within a ½ window. We will book a time that suits your schedule.

12) Will you be on time and do a clean and thorough job?

Yes and yes! We have a great team of smart, efficient, and detail-oriented managers and associates that plan ahead to ensure your appointment goes smoothly so that you can relax and remain stress-free.

13) How do I pay for my junk removal service?

We will provide you with an invoice upon completion on-site, and go over the details with you to ensure that you’re a happy client. Your satisfaction is guaranteed. We accept cash, credit card (Visa, Mastercard, and AmEx), and cheques upon receipt; and a copy of your invoice and payment receipt will be emailed to you afterwards. Please note our drivers do not carry change.

14) Do you make sure the area is clean before leaving?

Definitely! We wear booties (slip-ons for our shoes) to ensure we don’t get your floors or carpet dirty, and we have a very careful procedure of removing your items. We also sweep up the area when we’re done, leaving the space in a cleaner state than what it was before.

15) Do you do removals with pest or vermin infestation?

Yes, we do - and we have a very safe and secure process and ensure our teams come with proper suits and equipment. We encase all items in plastic to ensure no bugs are left behind. This type of work is considered a high-risk job and is something we specialize in.

16) Do I need to be there when you guys come?

Not necessarily. We can accommodate to your needs and convenience if you need to be somewhere else during your appointment. Simply leave your stuff outside, and we can pick it up. We will, however, need your credit card on file before we arrive. Upon arrival, we will call to confirm your quote - and with your approval we will proceed with removing your items and process your payment when we finish. A copy of your invoice and payment will be emailed to you.

17) What equipment does you truck come with?

Our professional crews bring shovels, brooms, rakes, garbage bins, other variety of tools, and a dolly. If required, we can also bring power tools, larger bins with wheels, wheelbarrows, and other demolition-specific tools.

18) Do you do moving?

No, we are not a licensed moving company. Our focus at 604-TRASH-IT is to remove junk and other unwanted materials for recycling, repurposing, and reusing.

19) How big is your truck?

We operate a 1.5 ton truck with a 15 cubic yard bin built on the back. The bin is 10 feet long, 8 feet wide and 5 feet tall.

20) Are you licensed and insured?

Yes, we are insured with WorkSafe BC and we have $5 million Commercial General Liability. All of our vehicles are insured commercially through ICBC.